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Help Using Verifone VX 520 & VX 680

Have a quick question about your Verifone® card reader? Check out our how-to instructions and reference guides, and get the answers you need right away. Click on the links below to get started.

Seeing an error message on your card reader? You can troubleshoot it with a simple search using our Error Message Help.

Online Tutorials

Reference Guides

How to Get Additional Help

If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Please have your merchant ID available for identity verification purposes.

The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A.

If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.