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Help Using Your Online Account Management and Reporting Tools

Your Merchant Services account includes 24/7 complimentary access to one of our web-based reporting tools: Resource Online (ROL) or Paymentech Online (PTO). Below are reference guides and FAQs to help with any questions you may have.  

How to Get Additional Help

If you are having technical trouble and would like help from a member of our Advanced Product Support group, please call 1-800-254-9556.

If you have a question about fees or need general support for your existing processing account, please call Chase Merchant Services. For U.S. merchants, call 1-888-886-8869, and Canadian merchants call 1-800-265-5158.

The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.merchantservices.chase.ca and www.jpmorgan.com/europe/merchant-services.eu

Reference Guides

If you have accessibility issues with reviewing the documents and require further assistance, please contact Chase Accessibility Services at 1-855-644-4561 for further support.