Help Using Online POS Terminal

Online POS Terminal

Have questions about Online POS Terminal. Check out our How-to, FAQs and Reference Guides, and get the answers you need right away.

Access the Online POS Terminal – User Guide for detailed instructions, or the Online POS Terminal – Quick Reference Guide

The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. All U.S. merchant services are provided by Paymentech, LLC ("Chase Paymentech"), a subsidiary of JPMorgan Chase Bank, N.A.

*We include support materials under the Reference Guide tab of the support web pages. Below are the links to these online tools too:

How-to

How to Connect Your Online POS Terminal and Printer Equipment

iPP 320 PIN Pad

The PIN pad allows Online POS Terminal to process EMV chip credit and debit cards, and select mobile wallets

  • Connect the combination power/data cable to the PIN Pad and insert the USB end into an available USB port on the computer.
  • The device will run through its startup process and once completed, will display “Chase” on the screen and the keys will be backlit.
  • Ensure that your iPP320 is displayed under Entry Mode within the application (how to included in the Set Up instructions)
  • It may be necessary to perform a download after the first-time setup is completed. If required, an alert will be displayed in the Alerts section to complete the download.

RECEIPT PRINTERS

Online POS Terminal Printer

Online POS Terminal supports the Epson TM-T20II thermal receipt printer. It provides a convenient and cost effective printing option, for a professional business experience.

Receipt Printer Installation

  • Connect the USB cable to the printer and to an available USB port on the computer.
  • Connect the power cable to the printer and then plug into an outlet.
  • Install a roll of 3-inch (80mm) thermal paper.
  • Install the software driver using the disc accompanying the printer, or it can be downloaded from the manufacturer’s website at http://www.epson.com

Configuring and Testing the Receipt Printer

  • In the web browser’s Print dialog box, select the printer’s preferences.
  • On the Layout tab, set the Paper Size dropdown to Roll Paper 80x297mm.
  • On the Document Settings tab, select Paper Source and set to Page [Feed,Cut].
  • In the web browser’s Page Setup dialog box, set all margins as close to zero as possible.
  • Enable the Shrink to Fit feature. Remove any unnecessary Header and Footer elements.

Note: Contact your account executive or a sales representative to request an additional Terminal ID if needed.

How to Activate your Online POS Terminal

To activate Online POS Terminal, you will need to:

  1. Using your computer’s web browser, visit www.chase.com/onlineposterminal
  2. First time users will follow the online instructions to verify and if needed, upgrade their version of Java to support Online POS Terminal.
  3. Once you complete the Java update, you will be asked to Log in.
  4. Log in with your User Name and the system-generated, single-use Password.
  5. You will be prompted to create a new password. Your password expires, and must be reset, every 90 days.
  6. You’ll also be prompted to select and answer a variety of “challenge” questions. These questions may be posed to you in the future, as a way to securely identify you as an authorized user.
  7. You are now ready to Set-up Online POS Terminal

How to Configure Online POS Terminal

The Administration link will allow users with the proper permissions to perform the following actions for both first time setup as well as on-the-fly adjustments.

Administration

The Administration link allows clients to Set-up the Online POS Terminal.

  • General – Clients with multiple Merchant ID’s, can set your default merchant ID
  • Transactions – Select Hide or Show (display) fields to appear on your sale screen
  • Receipts – Add your logo, change the Header and Footer information on your customers receipts
  • Settlement – Enable or disable auto-settlement and adjust the time and time zone when to auto-settle
  • Device Management – view PIN Pad information, you can choose a Device Name for your iPP 320 and perform EMV Software Downloads (you receive software updates through the Alerts link too)

Access the Online POS Terminal – User Guide for detailed instructions, or the Online POS Terminal – Quick Reference Guide to learn more.

How to Process a Sale

View Online Tutorial

  • Under the New Transaction tab,
  • Select transaction type, Example (Sale).
  • Enter Sale Information, (complete required fields marked with *
  • Click Checkout when complete
  • If using the PIN pad
  • The iPP 320 PIN Pad Display Screen will ask your client to choose their
  • Card entry method:
    • Insert = Chip Card Transaction
    • Swipe= Swipe Card (no chip)
    • Tap = Contactless Card or Mobile Wallet
  • Once the customer has completed their interaction with the PIN pad, the transaction will be sent for authorization
  • On the Response page, you’ll see the details of the sale, and whether it was approved or declined.
  • You can enter the customer’s mobile phone number or email address to send them a digital receipt.
  • You can click the Merchant Copy, Customer Copy or Both Copies buttons to print paper receipts.

How to Process a Refund

To complete a Refund, sometimes known as a “credit,” you may return all or a portion of the original transaction amount to the cardholder’s original payment method.

Card Refund

  • To begin processing a refund, select Refund from the New Transaction tab.
  • Click on Entry Mode to choose the iPP 320 PIN pad, or Manual Entry from the drop-down
    • Choose iPP 320 PIN pad to process chip, magnetic stripe and contactless/mobile wallet transactions
    • Select Manual Entry if you need to key card information manually. (cardholder no longer present)
  • Complete all required fields marked with *
  • Click the Checkout button when finished
  • On the Response page, you’ll see the details of the refund, and whether it was approved or declined.
  • You can enter the customer’s mobile phone number or email address to send them a digital receipt.
  • You can click the Merchant Copy, Customer Copy or Both Copies buttons to print paper receipts.

How to Settle Your Batch

Enabling auto settle within Online POS Terminal will allow you to automate the daily submission of your transactions for settlement and funding.

  • Under the Administration link, select Settlement to Enable the feature
  • Use the drop down box to specify Time and Time Zone.
  • Once your changes have been made, click the Update button to save them.

New with Online POS Terminal – If you did not enable Auto-Settle, you can select the Cloud Icon, Quick Batch View to manually Settle your batch.

We recommend enabling Auto Settle during Set-up to automatically settle your transactions for funding.

How to Generate Reporting

Reports are generated in Online POS Terminal in the Transaction Management screen using the Report button.

You can view, print or download reports by clicking the Reports option on the blue navigation menu bar.

Note: Report Files Some reports are available in PDF format, which is an un-editable file for viewing. Other reports are available in Comma Separated Value (CSV) format, which is an editable spreadsheet for analysis.

  • If you choose Report button vs. Search, you can create and view reporting for your search results
  • If you choose Report, you will be asked to select the Report Type. Choose either CSV (comma separated values) to export transactions to XL, or if you only want to print the report, select PDF
  • After you create reporting, the report status will show as “Queued” under “Queued Reports”. When the report is ready for you to access, the Status will show as “Complete

For Clients Who Completed the Walkthrough - Java Update

How to Login to your Online POS Terminal

Using your computers web browser, visit: www.chase.com/onlineposterminal

  • You will be presented the Walkthrough Screen.
  • Select Launch OPT.
  • You will be presented with the Secure Loginscreen.
  • Log in with your User Name and Password.
  • Click the Secure Login button.
  • Bookmark the Online POS Terminal URL for easy access.

How to Get Additional Help

FOR PRODUCT SUPPORT

Contact Chase’s Online POS Terminal Support at 1-800-254-9556 or email

If you have a question about fees or need general support for your existing processing account, you can call Chase at 1-888-886-8869.

FAQs

What is Online POS Terminal?

You can use the Online POS Terminal for retail, card-present transactions and a variety of other payment management functions. It is a browser based application that lets you use a computer as a point-of-sale (POS) credit and debit card processing terminal. All you need is a PC or laptop that supports Java with an Internet connection, web browser and the Ingenico iPP 320 PIN Pad to process EMV chip, magnetic stripe, contactless cards and select mobile wallets. For helpful hints and instructions, take a look at our Online POS Terminal How-tos and Reference Guides.

What can Online POS Terminal do for me and my business?

  • Simplifies your payments infrastructure with no need for a cash register or a dedicated telephone line
  • Enables you to access a full range of processing functions needed to process credit and debit card transactions, including sales, refunds and voids
  • Let’s you choose whether to settle batch transactions automatically (Auto Settle) at the end of each day or manually – when and where you want
  • Empowers you to research and retrieve past transactions quickly and with ease
  • Helps to secure your payments via a protected login
  • Supports a thermal receipt printer to provide customers with standard payment receipts

What are the costs associated with using Online POS Terminal?

No two businesses are the same, and your merchant service agreement will be customized based on your specific needs. Contact Sales at 800.708.3740 to learn more.

Does Online POS Terminal offer fraud-detection services?

Yes. Online POS Terminal supports the Address Verification System (AVS), as well as Visa® and MasterCard® Card Verification Values (CVSV, CVC2) and both American Express® and Discover® Card Identification (CID).

  • Address Verification Service – lets you enter a customer's billing address and compare with the address on file with the credit card company.
  • Card Verification Data – a verification process that utilizes a three or four-digit code printed on card; used when authorizing credit card transactions where the physical card is not present.

Can I process purchasing cards?

Yes. You can process purchasing cards with Level II data.

Can I issue refunds through Online POS Terminal?

Yes. Under the New Transaction tab, select Refund option, enter the required data and then click the Checkout button.

Can I use Online POS Terminal outside my office – at a tradeshow, for example?

Yes. You can access Online POS Terminal anywhere you have a secure Internet connection and a web browser.

How far back can I search transactions with Online POS Terminal?

Online POS Terminal stores all transaction history for six months. You can look up items by card account number, your invoice number and/or a date range. Searches can be done at the batch or transaction level.

Are my merchant statements available from Online POS Terminal?

You can use Online POS Terminal to retrieve batch totals and the details of transactions within each batch. The transaction history function can be an invaluable tool to assist in customer service. Reports containing financial and settlement information, including statements, are not available from Online POS Terminal, but can be accessed using the reporting tool for your merchant account.

Does Online POS Terminal support any other payment processors?

This service is a proprietary system of Chase and is only available to our merchant base. If you are currently using another payment processor, you will need to establish a merchant account with Chase in order to use Online POS Terminal.  

If I have an existing merchant account with Chase, can my company be set up to use Online POS Terminal or must I establish a new merchant ID?

In some cases, we can use your existing merchant numbers to set up your access to Online POS Terminal. In other cases, however, new identification numbers are needed.  

Is the system available for use anytime?

Yes. The system is available on a 24/7 basis. The Online POS Terminal system has an automatic time-out feature, based on 15 minutes of inactivity, to help reduce the risk of unauthorized use of the system. After 15 minutes of inactivity, you will be required to log back into the system in order to perform an activity. This is an industry-standard, required security feature to help protect your merchant and cardholder data.

Can I have multiple Online POS Terminal accounts?

Yes. Each account represents one merchant identification number. As such, you may have multiple Online POS Terminal accounts established, with each account set up for an individual merchant identification number. Online POS Terminal also allows for multiple terminals so you may maintain separate batches.

Do I have to close out the terminal every day?

Yes, the batches must be settled every day using one of the following options: you may log in daily and settle all batches manually, or at the time of setup, you can enable the Auto Settle. Under this option, we will automatically settle open batches at a pre-scheduled time every day. You can then select this auto-settle time during the application process and it will automatically close out every day for you.

If I make an error entering data, how do I correct it?

If you have completed the transaction, you can use the Void feature to reverse the transaction within the open batch, or perform a refund for transactions that have been settled.

If I have a question, where do I go for support?

A staffed support center is available 24 hours a day, 7 days a week. At the time of setup, you'll be provided a toll-free number and an email address to contact for all support questions. You can also contact Customer Support at any time by calling 800.934.7717.

iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Mac is a registered trademark of Apple, Inc. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd.