How do I set up additional users or order more card readers? -
Individual user profiles can be configured in ways that only grant them access to specific functions of Chase Mobile Checkout.
• To request the setup of additional users, please call Chase Mobile Checkout Support at 1-866-428-4967.
• To ensure the security of your sensitive data, this can only be completed by the account contact Chase Merchant Services has on record.
What mobile devices can I use with Chase Mobile Checkout? -
Minimum compatibility requirements for CMC is iPhone® iOS 10.0 or Android™ 6.0.For using card readers, the mobile device must be at least Bluetooth 4.0 capable.
Why am I asked to change my password every 90 days? -
Using guidance from the Payment Card Industry Data Security Standard (PCI-DSS), Chase asks users to change their password every 90 days. Frequent password renewal decreases the chances for malicious individ¬uals to gain access to your or your custom¬ers’ sensitive data.
How do I know my password is about to expire? -
During sign in, the app will notify you when you are five days away from your password’s expiration date and again a day before your password expires. Tapping this notification will take you through the password reset process. You can skip these notifications until the password finally expires. The password can be changed at any time by tapping Forgot Password? on the sign-in screen.
How do I locate my sign-in credentials? -
Once you’ve signed a merchant agreement with Chase and your account is established, you’ll receive two separate emails from us containing your username and your password. The password email contains a one-time use password that will require a reset when you sign in for the first time. See the Let’s get started section for more information.
Can I use an external app to store my account credentials? -
Utilizing the secure credential storage systems built by some third-party password managers, you can now paste your account credentials directly into CMC’s sign-in page. However, we still recommend that you take the necessary security precautions in protecting your account credentials and never leave them in a publicly-accessible place.
Can I share sign-in credentials among my employees? -
While mobile devices and card readers can be shared by your employees, each user should have their own user credentials tied to their own email address.
Can I sign in to my Chase Mobile Checkout account from multiple mobile devices? -
Yes, but you may need to complete the device authentication process whenever you access CMC from a new mobile device for the first time. Refer to the setup instructions earlier in this guide for details on device authentication.
Will my current sign-in credentials work each time a new version of CMC is released? -
Yes. We frequently issue new versions to ensure the app is up to date with security and feature enhancements. Simply visit the Apple® App Store® or Google Play™ Store to download the new version and receive the latest updates.
Will my current sign-in credentials ever expire? -
Please keep your CMC credentials active by signing in at least every 90 days. Otherwise, we protect your mobile account by locking the credentials and requiring the password to be reset.
How do I get a card reader? -
Contact the Chase Mobile Checkout Support team at 1-866-428-4967 to request a card reader.
Why am I no longer prompting for a signature during transactions? -
Starting in April 2018, the payment brands made signature capture optional for all EMV-enabled card readers. Now, when using our card reader, the signature is no longer required for EMV/Chip or magnetic stripe based transactions. We did make this an option for you, however, and you can enable signature capture in Settings under the option for Signature Settings.
What are AVS settings and how do I enable them? -
Address Verification Service (AVS) is a service provided by the payment brands that determines the match or partial match of the consumer’s address information. The responses are returned to you during the authorization process via your transaction processing software/hardware, and can help determine your next action: approval, exception or decline. CMC allows users to modify them by visiting Settings, then Transaction Settings.
How do I set up my unique tip and tax settings? -
CMC can prompt for a tip during each transaction. This setting can be customized to allow your customers to select from up to three suggested tip amounts. You can also create unique tax settings per product or on the entire purchase amount.
Does Chase Mobile Checkout allow me to accept transactions outside of the U.S.? -
Chase Mobile Checkout can only be used by U.S. and Canadian merchants. The app you are using currently is only available for U.S.-based businesses. There is a separate app that can only be downloaded by businesses located in Canada. To learn more or to set up an account for use in Canada, please contact our specialist.
Can I add my business logo to my receipts? -
Yes, and we recommend you use this feature. Refer to the Set up and customize your receipts section for more information. Your CMC account credentials also give you access to Online POS Terminal (OPT).There, you can customize the receipts emailed to your customers, including the addition of your business logo. Uploaded logos can be no larger than 75px high x 350px wide and must not exceed a file size of 80 KB.
Do I have to have a network connection to process transactions? -
Yes. You will need to have access to a cellular network or internet connection to process transactions. Additionally, location services must be enabled on your mobile device to process transactions.
Why do I see the notification “Card Reader Not Responding"? -
Once a card reader is selected in Settings, the app will expect it to be on and available during the transaction process. This notification is displayed if the app is unable to communicate with the card reader for any reason. Reasons may include lost data connection or power. If you find that communications do not recover, see the Troubleshooting common errors or Additional help and frequently asked questions section for more options.
Can I use my Chase Mobile Checkout card reader with Online POS Terminal? -
No. The CMC card reader is only for use with a mobile device. You cannot use it with a computer-based card processing app. Contact us at 1-866-428-4967 to discuss purchasing a separate reader for Online POS Terminal (OPT) or receipt printer for your computer.