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Welcome to your new Chase Merchant Services Account!
Welcome to Chase Merchant Services. We’re glad you are here, and we look forward to serving you. Whether you’re just starting your business or have been accepting payments for years, the world of payments continually evolves, along with the technology that enables payment processing. It’s never too late to secure and strengthen your payments.
Let's Get Started
We’ve gathered some of the most important things every business should do to start accepting card payments, along with some tips to help avoid pitfalls.
Before you receive your point-of-sale equipment, there’s a lot you can do to prepare.
- Sign in to your online account. Confirm the email(s) for the person who will manage your payments to ensure they receive important updates or notices.
- Plan your checkout experience to wow your customers. Tips to help design your payment experience can be found on our Intro to payments page.
- Ensure you have enough power, connectivity to support your checkout solution. Basic guidelines that support the majority of payment solutions are noted on our Troubleshooting Connection or Communication Issues page.
- Determine your fraud prevention strategy. For in-person payments, fraud prevention may be easier than you think if you know how to spot it and stop it. If you also allow online payments, .
- When you receive your payment processing equipment, unpack everything and take a quick inventory of the items received. Set-up instructions should be included, along with decals for windows and checkout areas to let people know the cards you accept. If you need more assistance with connecting your equipment or running your first transaction, visit Chase.com/POShelp and select your solution.
- Train employees. Pro tip: consider the full shopping experience when creating your training plans. Even informal, on-the-job training is more effective when put in logical context. We’ve compiled a list of training topics to consider when you’re ready to create your plan.
- Let your community know you’re open for business. There are many ways to market your business. Make sure your business appears on the most popular directories or customer engagement drivers like listing services. One example of these is Google My BusinessTM business listing service3 If you’re opening a brand-new business, we can help. Refer to our Starting a business checklist: 5 important actions to take before you open.
- Expand your payment options to cover all ways a customer may want to pay you. Set up online shopping and payments if you haven’t already. Not sure where to start? We’re here to help you find the right solution for your business.
- Get paid the next day1, or even same day2 by having your payments deposited in your Chase bank account.
- Sign in to your online account. Confirm the email(s) for the person who will manage your payments to ensure they receive important updates or notices.
- Design your shopping and checkout experience to wow your customers. Tips to help design your payment experience can be found on our Intro to payments page.
- Create your shopping cart. See the eCommerce section of design your payment experience for resources and tips.
- Set up email marketing and automation.
- Display card brand logos so your customers know you accept their card.
- Determine your fraud prevention strategy. protect yourself against cybercriminal fraud by installing a program that protects your website against bots by generating and grading tests that humans can pass but current computer programs cannot, like a CAPTCHA. Also consider investing in Payment Fraud Insurance, which isn’t always included in your standard business insurance policy. Additional ways to prevent eCommerce fraud are posted on our insights pages often.
- Advertise and market your business.
- Get paid the next day4, or even same day5 by having your payments deposited in your Chase bank account.
Sign in to Your Online Account
Helpful tip: Your Chase.com credentials work for accessing all of your Chase banking accounts, including credit card, personal and business banking or lending products. If you don’t currently have access to your online features, select “first time users” and follow the prompts to create your secure credentials. Be sure to provide the best contact email and phone for the primary person who will manage your payments.
Your Merchant Services account includes 24/7 access to managing all your payments activity, all in one convenient place. Here are just a few of the things you’re able to do online:
- Set up or change your bank account for depositing settled funds
- Delegate access to manage payments for employees
- Adjust sales or refund payments after settlement – when your customer’s card isn’t in front of you
- View and download statements
- Monitor sales activity and fees
- Review disputed charges
- Subscribe to alerts
- Access all Chase Business accounts in the same view
We’ll make it easy to help you manage and grow your business. All you have to do is access your online account.
We’re Here When You Need Us
If you have any questions related to our product, we have a number of how-to-guides that can get the answers you need. You can also visit our Payment Processing page to know more about the basics of processing. Contact us anytime If you still need help.
1. Next business day funding is available to eligible Chase Merchant Services clients who deposit into a single Chase business checking account. Visa® , MasterCard® , Discover® , and American Express® OptBlue® credit and debit transactions are eligible. All businesses are subject to business credit approval and all funds are subject to fraud monitoring. In addition, funding is subject to the terms and conditions of the merchant processing agreement. Chase must receive settled transactions by 10:00 pm EST (some businesses may qualify for an 11:59 pm EST settlement; talk to a Chase representative for more details). Funds are deposited on the next business day, excluding weekends and bank holidays. Some exclusions may apply. The listed payment brand(s) are not sponsors of this program. All marks are marks of their respective companies.
2. Payments approved by 8 PM ET are eligible for same-day deposits 6 days a week, excluding Saturdays. Payments processed and approved by 5:00 PM Pacific Time (PT) / 8:00 PM Eastern Time (ET), Sunday through Friday (including holidays), will be deposited into the business owner's Chase business checking account that night. All payments processed and approved by 5:00 PM PT / 8:00 PM ET on Saturdays will be deposited into the business owner's Chase business checking account Sunday morning by 7:30 AM ET. There is no additional cost for same-day deposits but standard rates and fees will apply for business checking and payment processing. New customers qualify for same-day deposits upon sign-up when processing payments through software using Chase Integrated Payments, Powered by WePay and depositing into a Chase business checking account. All payouts are subject to WePay terms of service, including risk assessment and fraud monitoring. Same-day deposits are available in the U.S. only. Additional exclusions may apply.
3. Google My BusinessTM business listing service.is a trademark of Google LLC.
4. Next business day funding is available to eligible Chase Merchant Services clients who deposit into a single Chase business checking account. Visa® , MasterCard® , Discover® , and American Express® OptBlue® credit and debit transactions are eligible. All businesses are subject to business credit approval and all funds are subject to fraud monitoring. In addition, funding is subject to the terms and conditions of the merchant processing agreement. Chase must receive settled transactions by 10:00 pm EST (some businesses may qualify for an 11:59 pm EST settlement; talk to a Chase representative for more details). Funds are deposited on the next business day, excluding weekends and bank holidays. Some exclusions may apply. The listed payment brand(s) are not sponsors of this program. All marks are marks of their respective companies.
5. Payments approved by 8 PM ET are eligible for same-day deposits 6 days a week, excluding Saturdays. Payments processed and approved by 5:00 PM Pacific Time (PT) / 8:00 PM Eastern Time (ET), Sunday through Friday (including holidays), will be deposited into the business owner's Chase business checking account that night. All payments processed and approved by 5:00 PM PT / 8:00 PM ET on Saturdays will be deposited into the business owner's Chase business checking account Sunday morning by 7:30 AM ET. There is no additional cost for same-day deposits but standard rates and fees will apply for business checking and payment processing. New customers qualify for same-day deposits upon sign-up when processing payments through software using Chase Integrated Payments, Powered by WePay and depositing into a Chase business checking account. All payouts are subject to WePay terms of service, including risk assessment and fraud monitoring. Same-day deposits are available in the U.S. only. Additional exclusions may apply.
