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Dispute Reason Codes

When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. These codes are established by the payment brands to categorize the incoming dispute requests by reason. The codes also appear on financial reporting associated with disputes. Below are some examples of more common reason codes.

Dispute Description RC VI/MC/AX/DI
Card Absent - Fraud Dispute 10.4, 37, F29, U02
Cancelled Recurring 13.2, 41, C28, AP
Not as Described 13.3, 13.4, 13.5, 53, C31, C32, RM   
Credit Not Processed 13.6, 13.7, 60, C02, RN2
Merchandise/Services Not Received    13.1, 55, C08, RG

The notifications you receive will indicate the dispute reason code. You can also view your disputes online by signing into your account at chase.com/business.