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Dispute Reason Codes
When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. These codes are established by the payment brands to categorize the incoming dispute requests by reason. The codes also appear on financial reporting associated with disputes. Below are some examples of more common reason codes.
| Dispute Description | RC VI/MC/AX/DI |
| Card Absent - Fraud Dispute | 10.4, 37, F29, U02 |
| Cancelled Recurring | 13.2, 41, C28, AP |
| Not as Described | 13.3, 13.4, 13.5, 53, C31, C32, RM |
| Credit Not Processed | 13.6, 13.7, 60, C02, RN2 |
| Merchandise/Services Not Received | 13.1, 55, C08, RG |
The notifications you receive will indicate the dispute reason code. You can also view your disputes online by signing into your account at chase.com/business.
