We no longer support this browser.  Using a supported browser will provide a better experience.

Please update your browser.

Close browser message

Chase Business Online offers you convenience and flexibility to manage your business and your payments anywhere, anytime.



Process Refunds Online

It happens. You need to refund a sale, but your card reader isn’t readily available. That’s ok. You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase.com to get started. For step-by-step instructions, watch our how-to video.

View Transcript (updates content above) Show Audio Description (updates content above)

Step-by-step detailed instructions below.





Sign in to your account.

Sign in to account





Go to Summary.






Select your Merchant Services account.

Merchant Services account





Click on the arrow next to the settled transaction you’d like to refund.

Click on arrow to add tip





The transaction details will open.

Click Issue Refund.

Click on arrow to add tip




Select the full amount to refund or enter a different amount, and click Next.

Click tip refund




Review your changes.

Then, click Issue Refund.

Click tip refund




And you’re done.

After it has been processed and settled, your refund will display in the list of transactions.

Click tip refund