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Process Refunds Online
It happens. You need to refund a sale, but your card reader isn’t readily available. That’s ok. You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase.com to get started. For step-by-step instructions, watch our how-to video.
Step-by-step detailed instructions below.
Sign in to your account.
Go to Summary.
Select your Merchant Services account.
Click on the arrow next to the settled transaction you’d like to refund.
The transaction details will open.
Click Issue Refund.
Select the full amount to refund or enter a different amount, and click Next.
Review your changes.
Then, click Issue Refund.
And you’re done.
After it has been processed and settled, your refund will display in the list of transactions.
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