Side note:

Cheerful music plays.

On screen:

This video shows text and a computer displaying the Chase for Business website. An illustration of a lightbulb appears, with the video's title.
Text on screen:

Helpful Tips: Banking Made Easy. Chase Business Online. How to refund a payment.

On screen:

The computer shows the Chase for Business banking website, which displays a dashboard with information and links regarding:

 -  Business Checking;

 -  Merchant Services;

 - Personalized Offers;

 - Credit Cards;

 - Lending;

 - and Financing.

Text on screen:
Sign in to your account.

On screen:

At the top right of the screen, a sign-in box offers fields for users to enter a name and password. A cursor fills in those fields and clicks on a blue button labeled: "Sign in."
Text on screen:
Go to "Summary."

On screen:

An Accounts Summary page appears. It provides a list of accounts, labeled: "Merchant services," "Banking," and "Personal."

Text on screen:
Select your "merchant services" account.
On screen:

The cursor clicks on "Merchant services" and then a page appears, displaying a list of account transactions.

Text on screen:
Click on the arrow next to the settled transaction you'd like to refund.

On screen:

The cursor clicks the small arrow and then a list of details regarding the transaction appears. Two buttons also appear, labeled: "Issue refund" and "Add tip."

Text on screen:
The transaction details will open. Click "Issue refund."

On screen:

The cursor clicks that button and then a page appears labeled "Issue refund." It displays:

 - the transaction sale amount;

 - two fields for entering a refund amount (one marked "Full amount" the other marked "Custom amount.");

 - a button marked "Cancel";

 - and a button marked "Next."

Text on screen:
Select the full amount to refund or enter a different amount and click "Next."

On screen:

The cursor selects the option to refund the full amount and then clicks on the "Next" button. A verification page appears, reading "Does everything look OK?" It displays three button, marked "Back," "Cancel," and "Issue refund."

Text on screen:
Review your changes. Then, click "Issue refund."

On screen:

The cursor clicks the "Issue refund" button and then a confirmation page appears. It reads: "Refund Approved. Transaction may take 1-3 business days to show up."

Text on screen:
And you're done. After it has been processed and settled, your tip adjustment will display in the list of transactions. We've got more videos to show you how at chase.com/howto.

Logo:
The Chase octagon symbol.

Text on screen:
Chase for Business (Registered trademark). Make More Of What's Yours (Registered trademark).

Side note:

Legal disclosures appear.

Text on screen:

"Chase," "JPMorgan," "JPMorgan Chase," "Chase for Business," the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.

Deposit and credit card products provided by JPMorgan Chase Bank, N.A. Member FDIC.

Copyright 2020 JPMorgan Chase & Co. All rights reserved. 
END