We no longer support this browser. Using a supported browser will provide a better experience.
Please update your browser.
Ingenico error messages
Here are some error messages you may find helpful for your Ingenico card reader. Use links below to quickly find your error message.
Help using Ingenico card readers
Help using a different card reader
If you can't find what you're looking for or if you have a different card reader, please call us at (888) 886-8869. We're happy to assist you.
Click here for more card reader resources
If you don’t have a card reader but would like to learn more, please contact our Payment Advisor team at 1-800-708-3740.
You’re now leaving Chase
Chase's website and/or mobile terms, privacy and security policies don’t apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn’t provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.