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Update: A download is required to prevent payment processing issues. A solution has been implemented for all impacted terminals. Please follow the instructions on this page to install a manual update.
An outdated SSL (secure sockets layer) certificate resulted in unplanned downtime. The devices on this page need to manually install an update using the outlined steps. Before you begin, you’ll need your administrator password.
If you have an iCT250 or iWL250 and need assistance, please call our Support Center.
Note: The color of each device may vary
If you have an open batch (if not, proceed to the To complete your download section below):
From the Chase Payment application, please settle your batch.
Once your batch is settled:
To complete your download:
The terminal will install the update. This will take approximately 15-20 minutes. During the update, the terminal will automatically reboot several times. Do not manually reboot the terminal.
Once complete, please perform a test transaction to validate the device is working properly.
We understand how important device uptime is to your business. If you have questions or further concerns, please contact us.
Chase's website and/or mobile terms, privacy and security policies don’t apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn’t provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.
