Help Using Ingenico Terminals

Have questions about the Ingenico® iCT250 and iWL 250? Check out our how-to and reference guides, and get the answers you need right away.   

Online Tutorials:

Reference Guides

  • To review the Quick Reference Guide for iCT250 and iWL250, click here.
  • Set up your Desk 5000 card reader using these instructions.
  • To review the Quick Reference Guide for Desk 5000, click here.
  • Learn how to read your statement by using our interactive guide.
  • View a list of Statement Fees Definitions to learn more about why certain fees may appear on your statement.

How to Reprint Receipts

  • Press 1 to reprint the last receipt or
  • Press 2 to Search for a receipt to reprint.
    • Follow the prompts to reprint the receipt

Reporting and Settlement

View Online Tutorial

A settlement operation is used to close out the current batch of transactions and open a new batch. The closed batch is then submitted to begin the funding process. There are two settlement options.

  • Manual Settlement: if your terminal is set to manually settle
    • Press the green [ENTER] button
    • Use the Arrow Key to scroll down to Settlement and press the green [ENTER] button
    • Press the appropriate hotkey for YES and ACCEPT to settle/close the batch
    • At the end of every successful batch Settlement, a settlement report will automatically print
  • Auto Settlement: if your terminal is set to auto settle, transactions in the current batch will settle at a specific, predetermined time, within a 24-hour period.
    • When configured, auto settlement begins any time after the set time occurs.
    • At the end of every successful batch Settlement, a settlement report will automatically print
  • To change your settlement option to Auto, call the Help Desk at 1-888-886-8869.

Note: the terminal must be powered on for the Auto Settlement to occur.

How to Reload Printer Paper

  • Access the printer roll by lifting up the paper cover on the rear of the terminal.
  • Remove any empty paper roll and place the new roll of paper in the compartment with the paper feeding from the bottom of the roll and a small amount of paper pulled out
  • Close the paper cover
  • Press and hold the yellow Back [<] key to feed the paper.

How to Run a Report

Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. To begin:

  • Press the Pound [#] key
  • Select Reports to view the Reports Menu
  • Use the arrow key and press the green [ENTER] button to select the report you wish to view or print.

Running these terminal reports will not Settle your batch or in any way alter the transactions that have been processed. For more reporting power and instant access to your merchant statement, use Resource Online featuring the reporting Dashboard. The Dashboard offers an at-a-glance view of your daily sales and settlement figures from any PC.

How to Troubleshoot the Printer

If receipts are not printing and a "No Paper" error displays on your terminal:
  • Open the paper compartment
  • Remove the paper roll and check for any jammed paper.
  • When finished, replace the paper roll and close the compartment.

If the paper advances from the printer but is blank:

  • Make sure you are using thermal-sensitive (not plain) paper.
  • Make sure the paper feeds from the bottom of the roll.

How to Get Help

Contact the Help Desk for immediate technical assistance: 1-888-886-8869. Follow the call menu promptings for Technical Assistance.

If you have a question about fees or need general support for your existing processing account, you can call Chase Merchant Services at 1-888-886-8869.

The products and services found on are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at and All U.S. merchant services are provided by Paymentech, LLC ("Chase Paymentech"), a subsidiary of JPMorgan Chase Bank, N.A.

If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.