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Help Using:

Seeing an error message on your card reader? You can troubleshoot it with a simple search using our Error Message Help.

Have questions about the Ingenico® iCT250 and iWL 250? Check out our how-to and reference guides, and get the answers you need right away.

There is a certificate that is set to expire in the next few months on Ingenico brand terminals. The merchant will see an onscreen message that states: "INGESTATE DST Root Expires in 180 days, Press Enter to Continue". You can proceed past this message by simply pressing the Green key on the terminal. This is just a message and not an error on the device. Processing is not impacted by this message.

We are working with Ingenico to have certificate expiration messages removed. Until that is accomplished this message may display on the terminals for any certificate that is set to expire.

Please contact Customer Service at 888-886-8869 if you need further assistance.


Interactive How To Instructions.


Additional Help and Tools

  • To review the Quick Reference Guide for iCT250 and iWL250, click here.
  • For information and access to managing your account, visit Managing Your Account

The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A.

If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.