Help Using Ingenico Terminals

Have questions about the Ingenico® iCT250 and iWL 250? Check out our how-to and reference guides, and get the answers you need right away.   

Seeing an error message on your card reader? You can troubleshoot it with a simple search using our Error Message Help.

 

Interactive How To Instructions.

Additional Help and Tools

  • To review the Quick Reference Guide for iCT250 and iWL250, click here.
  • To review the Quick Reference Guide for Desk 5000, click here.
  • For information and access to managing your account, visit Managing Your Account






Help Using Your Card Reader

 


Interactive How To Instructions

  • Process a Sale
  • Process a Refund or Return
  • Void a transaction
  • Settlement and Reporting

Additional Help and Tools 

For information and access to managing your account, visit Managing Your Account.

Desk 5000

Desk 5000

 

How to Get Additional Help

If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Please have your merchant ID available for identity verification purposes.

The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A.

If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.