Help Using:

Seeing an error message on your card reader? You can troubleshoot it with a simple search using our Error Message Help.

Have questions about the Ingenico® iCT250 and iWL 250? Check out our how-to and reference guides, and get the answers you need right away.


Interactive How To Instructions.


Additional Help and Tools

  • To review the Quick Reference Guide for iCT250 and iWL250, click here.
  • For information and access to managing your account, visit Managing Your Account

How to Get Additional Help

If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Please have your merchant ID available for identity verification purposes.

The products and services found on are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at and All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A.

If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.