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Quick and simple steps taken before you start accepting payments can have a positive
impact on your bottom line when you avoid a chargeback.
Customize Receipts
Include your business name as seen in marketing and signage. If you have a different legal name than what appears on signage and need to display both, prioritize the name used in marketing. Not sure how to customize your receipts? Visit the product support page for the processing solution you’re using.
Customize how your charge appears on customer statements
Same goes for the business name that your customers see on their statements. Make sure it’s crystal clear who the charge was from when they see it on their statement, in an alert or when looking at their online account activity.
Other ways to prevent chargebacks
More information about preventing customer disputes can be found on our Dispute Prevention pages.
