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Train employees to manage your business the way you would, deliver the customer experience you intended when you started your business. Most importantly, training can also help keep you compliant. A few training topics to consider are listed below.

Your Motivation

  • Share your why! – What motivated you to start your business? When employees feel they know you, they’re even more likely to remain loyal, honest and dependable because we naturally feel a sense of accountability the known vs unknown. Engaged employee tenure also tends to surpass tenure of employees who are less engaged.
  • According to Gallup’s meta-analysis, the businesses that scored the highest on employee engagement showed 21 percent higher levels of profitability than units in the lowest quartile. Companies with highly engaged workforce also scored 17 percent higher on productivity.

Your Advantage

  • How your products or services are to be represented and promoted.
  • Your expectations for the shopping environment.
  • Store policies for returns, refunds, hours of operation and how the checkout area is maintained.
  • Share benefits of contactless payments with your customers. 
  • Importance of security during the checkout process.