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Why prioritize contactless cards?

Fast checkout 

Customers can tap to pay and complete their purchase in seconds.

Increased security

Contactless cards are as secure financially as regular Chip-enabled cards. 

No touch = more sanitary

Less cash handling means less risk of contact for employees and customers.

Improved customer experience

Investing in the latest payment processing, while prioritizing safety and security can improve the perception of your business and win you customers.

Contactless payments utilize a technology known as NFC (Near-Field Communication). This allows cardholders to make fast and easy payments with contactless cards and payment-enabled devices, like smartphones, without the need to swipe or insert the card.

Benefits for you and
your company 

 

Faster transaction

Speed can keep your lines shorter at the checkout and reduce the risk of customers leaving before making a purchase.

Increased sales

Fewer customers leaving to avoid checkout lines, could translate to increased revenue for your business.

Safety

Less cash handling means less risk of contact for employees and customers.

Confidence

Investing in the latest, most advanced payment processing, while prioritizing safety and security can improve the perception of your business and win you customers.

Benefits

Learn how can contactless cards benefits your customers

Fast 

Customers can tap to pay and complete their purchase in seconds

Easy

A simple tap on or near the contactless-enabled payment device is one step compared to multiple steps to insert, wait, confirm to complete card payments.

Secure

Contactless cards are as secure financially as regular Chip-enabled cards. Read further for more information on security.

Improve your customer experience

Initiate a better customer experience by promoting contactless payments to your customers

Make sure customers are aware that you accept contactless cards.

  • Display signs at your store’s entry and around the checkout area.
  • Signage should also be placed near the contactless-enabled payment device.

Help your customers

Help your customers through a contactless payment. Not all customers may know
they have the capability, or fear adoption of new technology

 

  1. Ask customers if they have a contactless card and know how to make a contactless payment. If they don’t know how, walk them through the process. Instruct them to place their card or mobile-wallet device, held flat and approximately 1-2 inches above the contactless symbol for a couple seconds, until the payment has been accepted.
  2. Give your customers confidence in using contactless. Here are some customer benefits you can highlight:
  • Each payment is assigned a one-time code that securely protects their payment information, just like with a chip card. Contactless payments comply with international EMV chip security standards and the most advanced and widely adopted cryptographic security.
  • Accidental payments are nearly impossible. Their card or device must be within 1-2 inches of the contactless-enabled device. They won’t be billed twice, even if they accidentally tap twice.
  • Tapping contactless speeds up the checkout process. Pro tip: Let your customers know as you begin the checkout process. If you wait until the end, you may not achieve a faster checkout.

Troubleshooting Contactless

Some customers may need a little help the first time (or two) that they try to initiate a contactless payment. Help them step through a payment and they may be more likely to use contactless in the future. They just may also appreciate the assistance and give you more business. Some common challenges include:

  • Not holding contactless card in the right place on the payment device.
  • The contactless card is held too far out of range.
  • The contactless card is held at an angle instead of flat.