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Chase All-in-One Card Reader
Accept payments in person at your counter or as you move about your store with our all-in- one card reader solutions.
Process chip cards, contactless cards, PIN debit cards and select mobile wallets like Apple Pay®. Supports retail and restaurants-terminals include tip adjustment and reporting. High-speed communication with dial backup, easy-to-read color screen and integrated printer, and extended battery life.
Countertop All-in-One Card Reader
(Desk/5000)
Wireless All-in-One Card Reader
(Move/5000)
Setting Up and Pairing a Card Reader
: Opens Countertop all-in-one card reader (Ingenico Desk/5000)
Countertop all-in-one card reader
(Ingenico Desk/5000)
: Opens Countertop all-in-one card reader (Ingenico Desk/5000)
Wireless all-in-one card reader
(Ingenico Move/5000)
Download a printable Set Up Guide here.
1. Unpack your card reader and accessories
Important: Your card reader must be powered off during setup to avoid issues.
2. Connect PIN Pad (if applicable)
Note: Your card reader arrives with the power and internet cables already connected. Reference these instructions if you need to disconnect/reconnect the cables (image A).
Power — Connect the power cord
from power adapter to the power port
on the Magic Box (lightning bolt symbol).
Ethernet — Connect the Ethernet cable
from the switch or other internet access
point to the ETH port on the magic box.
3. If using a PIN Pad accessory
Open the cable cover. On the bottom of the reader, unclip the cover by pushing on the clip with your finger. Then lift the cover up and to the rear of the terminal.
Connect the USB PIN Pad (image B) cable to the USB Host Port on the card reader (image C).
With the power disconnected, make space for the additional PIN Pad cable by using scissors to remove one of the rubber caps from the Desk/5000 (image D).
Reattach the cable cover. When both readers are set up, reconnect the power to the device.
4. Secure the Magic Box
The Magic Box cable management system arrives connected to your terminal.
Secure the Magic Box to reduce stress on the device and cable, prevent disconnection and organize the work area.
Image E shows some examples of how to secure the Magic Box.
5. Connect the power adapter to nearby outlet
The PIN Pad should be powered up and displaying the idle screen.
Download a printable Set Up Guide here.
Follow these steps to set up your card reader and get started.
Charge the Reader
- Unpack the reader, charger and base or accessories.
- Make sure the reader is powered OFF.
- Connect wall/power charger to the card reader directly [A] or to a base [B], [C].
- Charge for 16 hours.
Move/5000 Bluetooth Base Pairing
If you purchased the base with the Move/5000, it will already be paired. No further setup is required. Otherwise, continue with the setup instructions.
Prepare to connect the Move/5000
to a Bluetooth base:
- Ethernet-Bluetooth support requires that the reader is paired with the base.
Note: Only Ethernet connections are supported.
- Your Ethernet cable from the router must be connected to the base.
Fully charge the card reader before pairing. Remove the cover on the bottom of the base to access the charging port.
The reader must be resting on the corresponding base in order to complete the pairing process.
If multiple readers and bases were purchased, each base can support up to five readers.
Follow these instructions (only if you purchased a communications base separately from your Move/5000).
Move/5000 Wi-Fi Setup
Prepare to connect the Move/5000 to a Wi-Fi router or network name:
- Make sure the reader is charged, plugged in and powered ON. If you purchased a charging base, plug the charging cord into the port on the base and place the card reader on the base to charge.
- Have your Router/Network Name (SSID) and password ready (PSK).
Then follow these instructions:
Using a Chase All-in-One Card Reader
Download a printable User Guide here.
Need assistance with common card reader functions? Select from the below topics to open step-by-step instructions.
Quick how-to’s and help using a card reader are listed below by topic. Simply click the topic for more details or instructions.
Did you know you can get all of this same help content right from your card reader? To view how-to instructions on your card reader’s screen, simply press the gray Admin key . Press anywhere on the screen and swipe finger from right to left. The Self-Help icon will display. Press the icon to begin in-reader support.
PLEASE NOTE- The Admin passcode may be required in order to update the date and time. Here’s how:
- Press the gray/white Admin Key to access the Admin Menu, then select Admin Mode. If prompted, input the Admin passcode and press the green enter key. Note: The Admin key is Gray on the Move/5000 and white on the Move/5000.
- To change the date and time, select Tetra Admin, then select Set Date and Time.
- To change the date: input 6 digits for the two-digit day, two-digit month, and two-digit year, then press Enter. Be careful when entering the date and time, as an invalid year may render the terminal inoperable.
- To change the time: Use a military time format to input 4 total digits, 2 for the hour and 2 for the minute, then press Enter.
- The card reader may prompt to reboot for the changes to take effect and return to the idle screen once restarted.
Additional Help and Tools
For information and access to managing your account, visit Managing Your Account.
For information about how to prevent, manage or challenge disputes and chargebacks, visit Protect Your Business.
Seeing an error message on your card reader? You can troubleshoot it with a simple search using our Error Message Help.
The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A.
If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support.
