ICT250 and iWL 250 Pin Pad (Ingenico)

Step One: Select Sale from main menu

Step Two: Enter sale amount using keypad and press Enter. If prompted to pass terminal to customer, bypass by pressing enter again.

Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad.

Step Four: Enter card expiration date and CVV if prompted.

Note: Based on your custom application, you could be prompted to enter additional information.

Card Present? Select Yes or No. If you select No, you will be asked to select type of sale (ex: Mail Order, Phone Order, eCommerce)

Step Five: Enter customer Zip code associated with the cardholder’s address. When you hit Enter, you will see Dialing/Connecting… 

• Press 1 to reprint the last receipt or

• Press 2 to Search for a receipt to reprint.

Follow the prompts to reprint the receipt

A settlement operation is used to close out the current batch of transactions and open a new batch. The closed batch is then submitted to begin the funding process. There are two settlement options.

• Manual Settlement: if your terminal is set to manually settle

Press the green [ENTER] button

Use the Arrow Key to scroll down to Settlement and press the green [ENTER] button

Press the appropriate hotkey for YES and ACCEPT to settle/close the batch

At the end of every successful batch Settlement, a settlement report will automatically print

• Auto Settlement: if your terminal is set to auto settle, transactions in the current batch will settle at a specific, predetermined time, within a 24-hour period.

When configured, auto settlement begins any time after the set time occurs.

At the end of every successful batch Settlement, a settlement report will automatically print

• To change your settlement option to Auto, call the Help Desk at 1-888-886-8869.

Note: the terminal must be powered on for the Auto Settlement to occur.

• Access the printer roll by lifting up the paper cover on the rear of the terminal.

•Remove any empty paper roll and place the new roll of paper in the compartment with the paper feeding from the bottom of the roll and a small amount of paper pulled out

• Close the paper cover

• Press and hold the yellow Back [<] key to feed the paper.

Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. To begin:

• Press the Pound [#] key

• Select Reports to view the Reports Menu

• Use the arrow key and press the green [ENTER] button to select the report you wish to view or print.

Running these terminal reports will not Settle your batch or in any way alter the transactions that have been processed. For more reporting power and instant access to your merchant statement, use Resource Online featuring the reporting Dashboard. The Dashboard offers an at-a-glance view of your daily sales and settlement figures from any PC.

If receipts are not printing and a "No Paper" error displays on your terminal:

• Open the paper compartment

• Remove the paper roll and check for any jammed paper.

• When finished, replace the paper roll and close the compartment.

If the paper advances from the printer but is blank:

• Make sure you are using thermal-sensitive (not plain) paper.

• Make sure the paper feeds from the bottom of the roll.

ICT250

Instructions for changing the date and time in your Ingenico terminal are as follows. PLEASE NOTE- The Admin Password may be required in order to update the date and time:

• From the Idle Prompt, press the pound key to access the Admin Menu.

• Press the appropriate number for the Setup Menu option.  If prompted input the password and press enter.

• Press the appropriate number for the Term Settings option. Then Press the appropriate number for Set Date and Time.

• If prompted for Password input the password and press enter.

• To Change the date: Type 6 digits comprised of the two digit day, month, and year, and press enter. Be Careful when entering the date and time. An Invalid year may render the terminal inoperable.

• To Change the time: Use a Military time format to type four digits comprised of the 2 digit hour and 2 digit minute and press enter.

• The terminal may prompt to reboot for the changes to take effect and return to the idle prompt.

Ingenico Desk 5000

Instructions for changing the date and time on your Desk 5000 device are as follows. PLEASE NOTE- The Admin Password may be required in order to update the date and time:

• Press the gray Home Key to access the Admin Menu, then select Admin Mode. If prompted, input the Admin password and press the green enter key

• To change the date and time, select Tetra Admin, then select Set Date and Time.

• To change the date: type 6 digits comprised of the two digit day, month, and year, then press enter. Be careful when entering the date and time, as an invalid year may render the terminal inoperable.

• To change the time: Use a military time format to type four digits comprised of the 2 digit hour and 2 digit minute, then press enter.

• The terminal may prompt to reboot for the changes to take effect and return to the idle screen.