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Important: Update the software on your Ingenico credit card terminal immediately

 

Click here to review the step-by-step instructions with terminal images.

Your Ingenico credit card terminal requires a software update. This update is required to ensure that you can continue processing your customers’ payments securely.

  • Before you begin, remember to settle your batch of transactions.
  • This download will take 30-45 minutes depending on your connection.
  • After the download is complete, it's necessary to let the terminal sit idle and unused for up to 10 minutes, as a secondary automatic download will occur.
  • While you’re navigating the screens, it’s important to maintain response as the terminal may time out after 30-60 seconds of inactivity and return you to the initial Admin menu.
  • Depending on configuration, your terminal may not display every item below, follow your prompts as they appear and move to the next line item if no prompt appears.
  • It’s important for you to review the software configuration settings and enter the correct values if they’re not already displaying – if you skip those steps or the values are not correct, then the download will fail.
  • Use the [F] key to enter letters. For example, press [7] and then [F] to enter the letter P, or press [2] and then press [F] 3 times to enter the letter C.
  • You’ll need to select whether you have dynamic or static internet processing. It’s most likely dynamic, but if you’re not sure, you can run a Parameters report or you can contact your Internet Service Provider for more information.

Instructions to Download the Update for Your Ingenico iCT250 or iWL250

Your Terminal Will Display This: Here's What You Need to Do:
Idle Menu / Screen Saver

Press the [#] key to access the Admin menu.

ADMIN MENU Enter Manager Password

If prompted, key in the Manager password and press [Enter]. The default password is CPS2468 or you may have reset it with your own.

ADMIN MENU
0 - Report Menu
1 - Clerk/Server Menu
2 - Batch Menu
3 - Setup Menu
4 - Maintenance

Press [4] to select Maintenance.

MAINTENANCE
Enter Admin
Password

If prompted, key in the Admin password and press [Enter]. The default password is CPS2468 or you may have reset it with your own.

MAINTENANCE
1 - Download
2 - Schedule Download

Press [1] to select Download.

DOWNLOAD
1 - TADU
2 - IngEstate

Press [1] to select TADU.

TADU Vx.xx
0 - CONFIGURE
1 - DOWNLOAD
2 - LOG
3 - DELETE SW

Press [0] to select CONFIGURE.

DOWNLOAD TYPE
0 - Full
1 - Partial

Press [0] to select Full.

COMMUNICATION
0 - Dial
1 - Ethernet
2 - Direct 232
3 - PPP

Press [1] to select Ethernet.

IP TYPE
0 - Dynamic
1 - Static IP

Press [0] to select Dynamic, or press [1] to select Static IP.

Local IP
X.X.X.X

If prompted, key in the terminal's static IP address, and press [Enter].

IP Mask
X.X.X.X

If prompted, key in the terminal's static subnet mask and press [Enter].

Default Gateway
X.X.X.X

If prompted, key in the static gateway address and press [Enter].

Primary DNS
X.X.X.X

If prompted, key in the terminal's static primary DNS address and press [Enter].

Secondary DNS
X.X.X.X

If prompted, key in the terminal's static secondary DNS address and press [Enter].

Host IP/Name
SECURE.PAYMENTECH.COM

Verify the Host IP/Name that displays is "SECURE.PAYMENTECH.COM" and press [Enter]. If it's something different, press the yellow [Clear] key and key in SECURE.PAYMENTECH.COM.

Host Port
8013

Verify the Host Port number that displays is "8013" and press [Enter]. If it's something different, press the yellow [Clear] key and key in 8013.

SSL
0 – *On
1 – Off

Press [Enter] to proceed to the next screen (SSL must be enabled to complete the download).

Model
ICT250

Verify the model name that displays is "ICT250" or "IWL250" and press [Enter]. If it's something different, press the yellow [Clear] key and key in the model name, which is displayed below the terminal screen.

Application Name
CPCU02A

Verify the application name is "CPCU02A" and press [Enter]. If it's something different, press the yellow [Clear] key and key in CPCU02A.

Terminal ID
XXXXX

Your unique Terminal ID displays in the bottom-right of your screen. Press [Enter] to continue.

TADU vX.XX
WARNING: FOR IP CHANGES TO TAKE EFFECT, TERMINAL WILL NOW REBOOT.

Now that you've updated the settings, wait for the terminal to print a receipt and reboot before you start the download process. Terminal reboot will only occur if IP settings were changed. Otherwise skip ahead to the TADU Vx.xx display step below.

Idle Menu / Screen Saver

Press the [#] key to access the Admin menu.

ADMIN MENU
Enter Manager
Password

If prompted, key in the Manager password and press [Enter]. The default password is CPS2468 or you may have reset it with your own.

ADMIN MENU
0 - Report Menu
1 - Clerk/Server Menu
2 - Batch Menu
3 - Setup Menu
4 - Maintenance

Press [4] to select Maintenance.

ADMIN MENU
Enter Manager
Password

If prompted, key in the Admin password and press [Enter]. The default password is CPS2468 or you may have reset it with your own.

MAINTENANCE
1 - Download
2 - Schedule Download

Press [1] to select Download.

DOWNLOAD
1 - TADU
2 - IngEstate

Press [1] to select TADU.

TADU Vx.xx
0 - CONFIGURE
1 - DOWNLOAD
2 - LOG
3 - DELETE SW

Press [1] to select DOWNLOAD.

Connecting...

The terminal connects for download.

[FILENAME]
Total:***- - - - - - - Progress: XX

The download begins and progress is shown with stars and dashes.

DOWNLOAD DONE

When the first download finishes, the terminal will print out a receipt and reboot.

Wait for final download (this will not appear on the screen) Wait 10 minutes - terminal will start a second automated download to complete the update.
Connecting... The terminal connects for download.

[FILENAME]

Total:***- - - - - - - Progress: XX

The download begins and progress is shown with stars and dashes.
DOWNLOAD DONE When the download finishes, the terminal will print out a receipt and reboot.
Enter Admin Name

If prompted, press any button and then key in an Admin name and press [Enter]. The default name is ADMIN, or you may have reset it with your own.

MAINTENANCE
Enter Admin
Password

If prompted, key in the Admin password and press [Enter]. The default password is CPS2468 or you may have reset it with your own.

Confirm Admin Password

If prompted, re-key the Admin password and press [Enter].

Add Another Admin
Yes   No

If prompted, if you would like to add another Admin, press [F1]; otherwise, press [F4] to return to the idle screen.