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Important: Update the software on your Ingenico credit card terminal immediately
Your Ingenico credit card terminal requires a software update. This update is required to ensure that you can continue processing your customers’ payments securely.
- Before you begin, remember to settle your batch of transactions.
- This download will take 30-45 minutes depending on your connection.
- After the download is complete, it's necessary to let the terminal sit idle and unused for up to 10 minutes, as a secondary automatic download will occur.
- While you’re navigating the screens, it’s important to maintain response as the terminal may time out after 30-60 seconds of inactivity and return you to the initial Admin menu.
- Depending on configuration, your terminal may not display every item below, follow your prompts as they appear and move to the next line item if no prompt appears.
- It’s important for you to review the software configuration settings and enter the correct values if they’re not already displaying – if you skip those steps or the values are not correct, then the download will fail.
- Use the [F] key to enter letters. For example, press [7] and then [F] to enter the letter P, or press [2] and then press [F] 3 times to enter the letter C.
- You’ll need to select whether you have dynamic or static internet processing. It’s most likely dynamic, but if you’re not sure, you can run a Parameters report or you can contact your Internet Service Provider for more information.
Instructions to Download the Update for Your Ingenico iCT250 or iWL250
Note: For Manager password assistance, please contact our HelpDesk at 1-888-886-8869.
| Your Terminal Will Display This: | Here's What You Need to Do: |
|---|---|
| Idle Menu / Screen Saver | Press the [#] key to access the Admin menu. |
| ADMIN MENU Enter Manager Password | If prompted, key in the Manager password and press [Enter]. |
| ADMIN MENU 0 - Report Menu 1 - Clerk/Server Menu 2 - Batch Menu 3 - Setup Menu 4 - Maintenance |
Press [4] to select Maintenance. |
| MAINTENANCE Enter Admin Password |
If prompted, key in the Admin password and press [Enter]. |
| MAINTENANCE 1 - Download 2 - Schedule Download |
Press [1] to select Download. |
| DOWNLOAD 1 - TADU 2 - IngEstate |
Press [1] to select TADU. |
| TADU Vx.xx 0 - CONFIGURE 1 - DOWNLOAD 2 - LOG 3 - DELETE SW |
Press [0] to select CONFIGURE. |
| DOWNLOAD TYPE 0 - Full 1 - Partial |
Press [0] to select Full. |
| COMMUNICATION 0 - Dial 1 - Ethernet 2 - Direct 232 3 - PPP |
Press [1] to select Ethernet. |
| IP TYPE 0 - Dynamic 1 - Static IP |
Press [0] to select Dynamic, or press [1] to select Static IP. |
| Local IP X.X.X.X |
If prompted, key in the terminal's static IP address, and press [Enter]. |
| IP Mask X.X.X.X |
If prompted, key in the terminal's static subnet mask and press [Enter]. |
| Default Gateway X.X.X.X |
If prompted, key in the static gateway address and press [Enter]. |
| Primary DNS X.X.X.X |
If prompted, key in the terminal's static primary DNS address and press [Enter]. |
| Secondary DNS X.X.X.X |
If prompted, key in the terminal's static secondary DNS address and press [Enter]. |
| Host IP/Name SECURE.PAYMENTECH.COM |
Verify the Host IP/Name that displays is "SECURE.PAYMENTECH.COM" and press [Enter]. If it's something different, press the yellow [Clear] key and key in SECURE.PAYMENTECH.COM. |
| Host Port 8013 |
Verify the Host Port number that displays is "8013" and press [Enter]. If it's something different, press the yellow [Clear] key and key in 8013. |
| SSL 0 – *On 1 – Off |
Press [Enter] to proceed to the next screen (SSL must be enabled to complete the download). |
| Model ICT250 |
Verify the model name that displays is "ICT250" or "IWL250" and press [Enter]. If it's something different, press the yellow [Clear] key and key in the model name, which is displayed below the terminal screen. |
| Application Name CPCU02A |
Verify the application name is "CPCU02A" and press [Enter]. If it's something different, press the yellow [Clear] key and key in CPCU02A. |
| Terminal ID XXXXX |
Your unique Terminal ID displays in the bottom-right of your screen. Press [Enter] to continue. |
| TADU vX.XX WARNING: FOR IP CHANGES TO TAKE EFFECT, TERMINAL WILL NOW REBOOT. |
Now that you've updated the settings, wait for the terminal to print a receipt and reboot before you start the download process. Terminal reboot will only occur if IP settings were changed. Otherwise skip ahead to the TADU Vx.xx display step below. |
| Idle Menu / Screen Saver | Press the [#] key to access the Admin menu. |
| ADMIN MENU Enter Manager Password |
If prompted, key in the Manager password and press [Enter]. |
| ADMIN MENU 0 - Report Menu 1 - Clerk/Server Menu 2 - Batch Menu 3 - Setup Menu 4 - Maintenance |
Press [4] to select Maintenance. |
| ADMIN MENU Enter Manager Password |
If prompted, key in the Admin password and press [Enter]. If you do not know the Admin password, please call the Helpdesk at 1-888-886-8869. |
| MAINTENANCE 1 - Download 2 - Schedule Download |
Press [1] to select Download. |
| DOWNLOAD 1 - TADU 2 - IngEstate |
Press [1] to select TADU. |
| TADU Vx.xx 0 - CONFIGURE 1 - DOWNLOAD 2 - LOG 3 - DELETE SW |
Press [1] to select DOWNLOAD. |
| Connecting... | The terminal connects for download. |
| [FILENAME] Total:***- - - - - - - Progress: XX |
The download begins and progress is shown with stars and dashes. |
| DOWNLOAD DONE | When the first download finishes, the terminal will print out a receipt and reboot. |
| Wait for final download (this will not appear on the screen) | Wait 10 minutes - terminal will start a second automated download to complete the update. |
| Connecting... | The terminal connects for download. |
[FILENAME] Total:***- - - - - - - Progress: XX |
The download begins and progress is shown with stars and dashes. |
| DOWNLOAD DONE | When the download finishes, the terminal will print out a receipt and reboot. |
| Enter Admin Name | If prompted, press any button and then key in an Admin name and press [Enter]. The default name is ADMIN, or you may have reset it with your own. |
| MAINTENANCE Enter Admin Password |
If prompted, key in the Admin password and press [Enter]. |
| Confirm Admin Password | If prompted, re-key the Admin password and press [Enter]. |
| Add Another Admin Yes No |
If prompted, if you would like to add another Admin, press [F1]; otherwise, press [F4] to return to the idle screen. |
